The private sector’s progress building engaging relationships with consumers is having a permanent impact on the way citizens view their government. On the surface, customer “loyalty” would seem less relevant to government services; however, the quality of an individual’s interaction with a public entity has a profound impact on overall trust in government. TeleTech Government Solutions, LLC is a wholly owned subsidiary of TeleTech Holdings, Inc.
We help federal and state agencies to:
- Deploy a customer-centric strategy that elevates public confidence and trust
- Leverage modern multichannel communications to increase citizen engagement
- Respond effectively and clearly with quick-to-scale solutions
- Lower costs and increase performance through innovations in technology and analytics
Our Executive and GSA Program offices are located in Northern Virginia, outside of Washington, DC. For more information about TeleTech Government Solutions, please visit www.teletechgovernment.com
Government Case Study
Your Call is Important
This agency’s customer relationship management system was outdated, had minimal reporting ability, and did not enable email or phone integration. To complicate matters, the proprietary design could not be upgraded. We developed a comprehensive CRM solution and completed a seamless migration that improved communications, reporting, and data security.
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