The private sector’s progress in building engaging relationships with consumers is having a permanent impact on the way citizens view their government. On the surface, customer “loyalty” would seem less relevant to government services; however, the quality of an individual’s interaction with a public entity has a profound impact on overall trust in government. TeleTech Government Solutions, LLC is a wholly owned subsidiary of TeleTech Holdings, Inc.


We help federal and state agencies to:

Our Executive and GSA Program offices are located in Northern Virginia, outside of Washington, DC. For more information about TeleTech Government Solutions, please visit


Featured Government Case Study

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This agency’s customer relationship management system was outdated, had minimal reporting ability, and did not enable email or phone integration. To complicate matters, the proprietary design could not be upgraded. We developed a comprehensive CRM solution and completed a seamless migration that improved communications, reporting and data security.

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