The European Commission’s “Data Protection Directive” prohibits companies from transferring, storing or using personal information about residents of European Union (“EU”) member countries outside the EU without first adopting certain safeguards to prevent unauthorized use or access of such information

Given that the United States and the EU member countries have adopted different approaches to safeguarding personal information, the EU and the United States Department of Commerce in July 2000 adopted a “safe harbor” framework that allows US companies to transfer, store or use personal information about residents of EU member countries while at the same time meeting the “adequacy standard” of the Data Protection Directive.

Under the safe harbor framework, US companies meeting the safe harbor criteria are considered by EU member countries and organizations within those countries as meeting the adequacy standard of the Data Protection Directive.

TeleTech has received its safe harbor designation and has a Safe Harbor Privacy Policy with regard to personal information in the EU member countries.