While call centers using traditional technology require duplicate hardware and offer no ability to share specialist skills and availability, TeleTech^® delivers advanced functionality through our centralized data center, the TeleTech GigaPOP™. TeleTech uses a Voice over Internet Protocol (VoIP) network that supports the convergence of voice and data traffic on one infrastructure.  Because TeleTech uses VoIP for all voice and data traffic, the telecommunications cost is dramatically reduced, priced as a local call rather than as a call routed around the world.

The TeleTech GigaPOP™ VoIP technology platform collects customer contacts within a region, prioritizes those contacts, and routes them to the best possible customer service representatives for handling. Whether you have 5 centers or 50, the TeleTech GigaPOP™ provides your customers with a best-in-class, consistent customer experience.

Experience the difference of a TeleTech GigaPOP™. Call us at 1.800.835.3822 to learn more.