Introduction
TeleTech Holdings, Inc. and its subsidiary and affiliated companies (“TeleTech”, "we", "us", or "our") adhere to the “Safe Harbor Agreement” concerning the transfer of personal data from the European Union ("EU") to the United States.  Accordingly, we follow the Safe Harbor Principles published by the U.S. Department of Commerce ("Principles") with respect to all such data.  If there is any conflict between the language in this Safe Harbor Privacy Policy (“Policy”) and the Principles, the Principles will govern.  This Policy outlines our general procedures and practices for implementing the Principles, including the types of information we gather, how we use it, and the choices affected individuals have regarding our use of, and their ability to correct, that information.
This Policy applies to all personal information - for or about individuals covered by the Data Protection Directive - we handle (except as noted below), including on-line, off-line, and manually processed data. For purposes of this statement, "personal information" means information that:
• is transferred from the EU to the United States;
• is recorded in any form;
• is about, or pertains to, a specific individual covered by the Data Protection Directive; and
• can be linked to that individual.
It does not include personal information that pertains to a specific individual, but from which that individual could not reasonably be identified. 

Principles Protecting Individuals' Privacy

Notice and Choice
To the extent permitted by the Safe Harbor Agreement, we reserve the right to process personal information in the course of providing professional services to our clients without the knowledge of individuals involved.  Where we collect personal information directly from individuals in the E.U., we inform them about the types of personal information we collect from them, the purposes for which we collect and use it, and the types of non-agent third parties to which we disclose that information.  We also inform those individuals about the choices and means, if any, we offer individuals for limiting the use or disclosure of their information. 

Disclosures and Transfers
TeleTech will not disclose an individual's personal information to third parties, except when one or more of the following conditions is true:
• We have the individual's permission to make the disclosure;
• The disclosure is required by law or professional standards;
• The disclosure is reasonably related to the sale or disposition of all or part of our business;
• The personal information in question is publicly available;
• The disclosure is reasonably necessary for the establishment or defense of legal claims; or
• The disclosure is to another TeleTech entity or to persons or entities providing services on our or the individual's behalf (each a "transferee"), consistent with the purpose for which the personal information was obtained, if the transferee, with respect to the personal information in question:
o is subject to law providing an adequate level of privacy protection;
o has agreed in writing to provide an adequate level of privacy protection; or
o subscribes to the Principles.
Permitted transfers of information, either to third parties or within TeleTech, include the transfer of data from one jurisdiction to another, including transfers to and from the United States of America.  Because privacy laws vary from one jurisdiction to another, personal information may be transferred to a jurisdiction where the laws provide less or different protection than the jurisdiction in which the personal information originated.

Data Security
TeleTech takes reasonable steps to protect your personal information.  To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use and confidentiality of personal information, either for its own purposes or on behalf of our clients, TeleTech has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information we process.  However, we cannot guarantee the security of personal information on or transmitted via the Internet. 

Data Integrity
We process personal information only in ways compatible with the purpose for which it was collected or subsequently authorized by the individual.  To the extent necessary for such purposes, we take reasonable steps to make sure that personal information is accurate, complete, current, and otherwise reliable with regard to its intended use.

Access and Correction
If an individual becomes aware that personal information we maintain about that individual is inaccurate, or if an individual would like to update or review his or her personal information, the individual may contact us using the contact information below.  We will take reasonable steps to permit individuals to correct, amend, or delete personal information that is demonstrated to be inaccurate.  The individual will need to provide sufficient identifying personal information, such as name, address, birth date, and social security number.  We may request additional identifying personal information as a security precaution.  In addition, we may limit or deny access to personal information where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by the Safe Harbor Agreement.  In some circumstances, we may charge a reasonable fee, where warranted, for access to personal information. 

Enforcement and Dispute Resolution
TeleTech utilizes the self-assessment approach to assure its compliance with our privacy statement. TeleTech periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with the Principles.  We encourage interested persons to raise any concerns with us using the contact information below.  We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Policy.
With respect to any complaints relating to this Policy that cannot be resolved through our internal processes, we have agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities to resolve disputes pursuant to the Principles.  If we or such authorities determine that we did not comply with this Policy, we will take appropriate steps to address any adverse effects and to promote future compliance.
Any person who we determine is in violation of our privacy policies will be subject to disciplinary process. 

Privacy Statement Changes
This Policy may be changed from time to time, consistent with the requirements of the Safe Harbor Agreement.  We will post any revised Policy on this Site, or a similar Site that replaces this Site.

Information Subject to Other Policies
We are committed to following the Principles for all personal information within the scope of the Safe Harbor Agreement.  However, certain information is subject to policies of the firm that may differ in some respects from the general policies set forth in this statement.
• Information obtained from or relating to clients or former clients is further subject to the terms of any privacy notice to the client, any contract or other agreement with the client, and applicable and enforceable laws.
If a complaint is not satisfactorily addressed by TeleTech within a reasonable time frame, you may contact the Federal Trade Commission at www.ftc.gov/ftc/complaint.htm, or via phone at 202-382-4357.

EFFECTIVE DATE: June 30, 2007