TTEC
EMEA Blog

TTEC has been honoured as an innovative thought leader in the customer experience (CX) industry, earning a Gold Stevie® Award for the work of our AI Centre of Excellence and our proprietary generative AI tool called Let Me Know.

Back-office inefficiencies, lack of systems integration, wonky workflows, and poor communications are among the culprits making a hard job even harder.
 
Insurance companies across Europe face a formidable challenge: Upgrade systems without upending the business. Forward-thinking organisations are open to change but that change can’t break the bank or compromise the customer experience.
 

Humanising AI was a dominant theme at last month’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and Google’s head of AI Demis Hassabis, along with all kinds of curious technology innovations.
 

For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt.

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action.
 

2024 is here and many automotive brands are thinking about ways to improve customer experience (CX) in 2024.

There’s no shortage of competition in the automotive industry and, to truly stand out from other brands and win over customers, you need to deliver seamless and personalised CX. Showing that you know your customers and crafting an experience that feels catered specifically to them is increasingly important.

2024 is here and many retail brands are thinking about what they want to do differently to improve their customer experience (CX).

Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty but can also bolster your bottom line:

As the new year approaches, financial services companies should be thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).

Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty, but can also bolster your bottom line:

It’s the time of year when we typically identify 10 or so CX trends we believe will impact customer experience in the year ahead. For years, we’ve pinpointed tactical ways brands can stay on the cutting edge of customer experience and employee experience – but this year, we are taking a different approach.

It’s increasingly undeniable that brands must be purpose-driven if they’re going to thrive in this competitive landscape.