ICS Solutions | Network Prompter Replacement

Situation

• Often, an enterprise may use telecom carriers for IVR self-service menu prompting an 'in-the-cloud' experience even before a call is sent to their premise. This service can be very costly due both to the excessive annual carrier charges incurred, and the cost to re-route the calls.

Solution

• Today, carrier network prompting can easily be eliminated by using Voice over IP technology and your own corporate networking investments. Incoming calls can now be handled by your company-owned Ingress Voice Gateways. We can enable common enterprise prompting and IVR self-service applications in one location.
• Significant benefits can result from this approach including:
  • ROI - payback in less than one year
  • Drastically improved usability and caller experience
  • React more quickly to changing business needs/allow fast and frequent changes
  • More maintainable/supportable
  • Greater control, flexibility, stability, and maintainability of prompting and IVR self-service applications