Cisco Systems continually enhances its software offerings via
major new versions and minor patches and service releases. Clients
contemplating an upgrade often have questions such as:
- Which version should I upgrade to based on my particular
business requirements and technical integration needs?
- When should I perform the upgrade?
- Are there actions I should take prior to the upgrade?
eLoyalty maintains a dedicated team of upgrade and install
engineers. Our group's Upgrade Experience dates back over a decade,
and ranges from the very earliest Cisco ICM version 2.x through the
most current versions. We take into account your implementation and
your specific business requirements to recommend the optimal
upgrade path and timing.
We have completed enterprise application upgrades for many of
Cisco's largest contact center clients. We will perform either a
'Common Ground Upgrade', in place on the existing hardware, or a
'Technology Refresh', where new software versions are installed on
new hardware.
