Competitive advantage can be gained from finding new ways to
improve enterprise communications and collaboration. Business
process efficiency can be improved with effective communication and
Cisco Unified Communications includes solutions for Voice over
IP Telephony, unified messaging, presence, and collaboration.
VoIP Telephony-enables telephony services to all enterprise
personnel from headquarters to branch offices or work-at-home staff
on one internal network.
Unified Messaging-e-mail, voicemail, and enterprise instant
messaging enable communications and collaboration among your
employees, partners, and customers.
Presence-allows for identification of available resources for
communications or collaboration, in real-time, to improve internal
workflow efficiency and external customer responsiveness.
eLoyalty designs, implements and supports unified communications
solutions, integrated with enterprise call center solutions, to
transform and optimize enterprise communications and collaboration
to best serve customers.