The Integrated Contact Solutions team from eLoyalty places a
premium on service, support, ongoing technical operations
management and optimization of your implemented solution. We
provide a wide range of services, from 24 x 7 proactive real-time
intelligent monitoring to ongoing Operate-and-Run services where
eLoyalty provides the technical depth and breadth for reliable and
optimized solutions. Through our recognized Managed Services team,
we provide services including:
- Cisco Systems, Nuance Communications and Calabrio Software
product break/fix
- Comprehensive real-time proactive intelligent monitoring
covering:
- Core applications software
- Advanced VoIP
- Customer experience
- Extended application services with:
- Call routing, script management, reporting development
- Client agent desktop applications
- Speech applications
- On-going speech tuning and usability studies
- Single point of contact where ICS Managed Services will manage
all application and technical incidents eliminating vendor finger
pointing and wasted time determining who owns the problem.
- "Operate-and-Run" Managed Services model, for clients who wish
to out-task some or all of their applications, administration and
systems support services and ongoing optimization of their solution
implementation.
Our technology partners consistently rank eLoyalty as their
premier support partner for enterprise contact center solutions in
the United States. We attribute this to our unique Service First
and consultative support approach; ability to support and operate
some of the largest and most complex application and technology
implementations; and to resolve incidents faster.
The bottom line benefit to you is high performing, stable and
available contact center solutions. Proactive support and
operations services ranging from monitoring to Operate and Run
ensures maximum system uptime and optimal performance. Highly
responsive service levels and our cost-effective support model
further enhance operating efficiency. eLoyalty ICS Managed Services
improve IT staff utilization while significantly decreasing the
cost to maintain and administer the call center architecture.
Continuous monitoring assures early detection of system degradation
before it becomes a problem for your business and impacts your
customers.
