Cisco® has shaped the future of the Internet and has become the
worldwide leader in networking - transforming how people connect,
communicate and collaborate. Personalized customer service, global
value chains, mobile workforces, social networking, pervasive
video, and information overload: this is the new normal. To address
these business complexities, Cisco Unified Communications and
Customer Contact solutions connect people, information, and teams,
helping to enable comprehensive and effective collaborative
eLoyalty is a Gold Certified Partner for Cisco in the United
States, which represents Cisco's highest level reseller
designation. eLoyalty has achieved leadership in delivery and
managed services for Cisco-based Enterprise Contact Center,
Self-Service and Collaboration Solutions.
In Cisco's fiscal year 2009, eLoyalty was ranked #1 in the world
for Contact Center Business Unit Revenue Contribution based on
Product resale and Support Services delivered through Partners. We
were recognized as the Customer Interaction Solutions Partner of
the Quarter for Q2, and their Unified Communications Partner of the
Year for the Central Area.
eLoyalty's current certifications and specializations
- Certifications: Gold Certified Partner
- Specializations: Advanced Unified Communications; Advanced
Wireless LAN; Advanced Routing & Switching; Advanced
- Advanced Technology Partner: Unified Contact Center Enterprise;
Customer Voice Portal
We are considered by many Cisco's most 'Solutions-oriented'
Partner in the areas of Contact Center and Customer Experience
business transformation. And, we are a regular participant in
advisory boards to help Cisco Senior Management remain in touch
with the needs of our customers.