Welcome to eLoyalty's Integrated Contact Solutions line
of business, now part of TeleTech. We have been designing
and implementing Customer Interaction Solutions since 1990 that
involve contact centers, the web, or speech self-service. Our
powerful alliance with TeleTech brings the best of two technology
leaders together into one comprehensive solution set to simplify
the selection, deployment and management of your technology
infrastructure.
Integrated Contact Solutions
Improving the customer experience is a high priority for
most companies with significant customer-facing
operations. The applications and communications networks
your organization depends on that enable customer interactions are
complex solutions. They require advanced voice and data
technologies, customer-focused business designs, precisely
engineered call and work flow processes, integration of disparate
systems and world-class technical operations management in order to
achieve your customer experience business objectives.
Over the past twenty years, eLoyalty has served many of
the most well known brands in the world. We possess
unparalleled experience and qualifications in Multichannel Contact
Center solutions and have pioneered many firsts.
We work with customers with contact centers of 100+
agents or who require enterprise telephony and self-service
solutions. Our current clients include Enterprise,
Mid-Market, State and Local Government and Federal Agencies.
Solutions and Managed Services that produce Business
Results!
Integrated Contact Solutions offers end-to-end consulting
services that transform your customers' experience, elevate the
value of your technology investment, and produce real and tangible
business benefits. Moreover, eLoyalty is committed to your success
beyond implementation. Our Managed Services teams remain in place
as long as you need us.
Drawing on relationships with industry leaders like Cisco
Systems and other complementary solutions partners, our
cross-functional teams combine our services and industry-leading
hardware and software to deliver best-in-class solutions in the
areas represented by the following Integrated Contact Solutions
framework:
We offer valuable experience in the design, implementation,
integration and on-going technical operations of large, complex
systems, with customer-focused scenario designs, that simplify your
operations while eliminating unnecessary costs.
