ICS Case Studies

Distribution

Global Transportation Company Improves Service Delivery by Improving Customer Interactions

Financial

Financial Services Firm Enriches Customer Relationships Through Improved Contact Center Interactions
Enterprise Unified Communications to Enable Nationwide Call Center and Branch Integration Strategy Across 3,500 Users
Realizing ROI Through Support and Monitoring Services

Healthcare

Replacement of Telecom Carrier Network Prompter with 2,000 Port Customer Voice Portal/Speech Solution
Enterprise Unified Communications to Enable Fulfillment of Strategic Government Contract Award

Insurance

2,000 Agent Customer Interaction Center Buildout to Enable Multi-Access Business Strategy

Public Sector

Research

Multi-Channel CRM Overhaul to Enable Improved Customer Service and Operating Efficiencies

Retail

Streamlining the Customer Experience with Integrated Contact Solutions

Telecommunications

Customer and CSR Facing Applications Upgraded and Integrated to Increase Average Revenue per Customer

Travel

Major Airline Takes Off with Solutions from eLoyalty

Utilities

Enabling High Customer Satisfaction through Managing Critical Operations for Public Utility Company

COMPREHENSIVE CUSTOMER AND ENTERPRISE SOLUTIONS

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