Volume 6 | Issue 2 | 2014 Table of Contents
Technology Gets Personal
In this issue:
Outlook
Enabling memorable experiences
My father-in-law Jack often helps his elderly neighbor Don with errands on the weekends. One day while they were out, Don mentioned he wanted to go to TD Bank, but... more »
Benchmark
Understanding the Intersection of Humanity and Technology
Whether at work or at play, our everyday lives have become deeply entwined with technology and digital channels. People spend hours each day using mobile devices, in... more »
Perspectives
Banking Channels: No “Alternatives” Anymore
Give something enough time, and what was once considered alternative will become mainstream. It happens in music, art, fashion, and now in retail banking. Traditional... more »
Technology’s Future: Simple + Personal
Innovations like the iPhone and Amazon.com started a revolution. They showed that it was possible to enable the types of experiences consumers want by using technology... more »
SMAC Dab in the Middle of Customers: A New CIO Agenda
Consumer expectations can propel innovation in nearly every industry. They enable the next generation of technological trends as they gravitate toward the latest tools... more »
Innovation Drives Customer Experiences
It’s next to impossible to imagine life without vehicles. Since the first horseless carriages in the late 19th century, the automotive industry has grown... more »
Case Studies
Cirque du Soleil Balances the Art and Science of Creativity
Balance. It’s a term that describes many of the amazing performances delivered by Cirque du Soleil. For 30 years, its troupes have traveled the world,... more »
C-Suite Strategies
Pardon the Disruption
The thirst for news and information has never been stronger, with many consumers always on and accessible via pervasive Internet access and smart devices. It’s... more »
The Evolution of E-Commerce
Nowhere is the intersection of humans and technology more visible than in e-commerce. Consumers are increasingly using their smartphones, tablets, and other mobile... more »
Industry Insight
Technology’s Transformational Impact on the Healthcare Experience
Healthcare, at its core, is a very intimate and personal industry. Individuals often develop long-term, trust-based relationships with their doctors, pharmacists, and... more »
Three Types of Advanced Analytics for Operators
Every day, telecom operators wield a double-edged sword. They are fortunate to be in a business that thrives on data—the industry collects more customer data on... more »
Proof Points
What “Technology Gets Personal” Means to Winners
In today’s highly competitive business environment, it’s important that businesses not only understand the need for continuous customer strategy... more »
Strategy Speaks
The Future of Work
There’s no arguing with the premise that, for businesses, the rise of technology has been an across-the-board boon. Productivity has never been higher, processes... more »
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