Webinar Series

Taking Command of Hospital Operations

How One Medical System Transformed the Patient Experience

 

The dynamics of a hospital system create patient, operational, and financial challenges. Patients are frustrated at the quality of care, employees are frustrated at inefficient processes and disjointed operations, and hospital systems are frustrated by reimbursement roadblocks.

But there is a cure.

TeleTech Consulting’s webinar, “Taking Command of Hospital Operations” details how Community Regional Medical Center (CRMC) implemented a command center approach to transform its patient journey and improve communication, documentation, and processes internally.

VIEW THE WEBINAR

 

Featured Speakers

 

Mario Molina

 

Director, TeleTech Consulting

 

Mario has 20 years of experience in process improvement and optimization. Prior to TeleTech, Mario was a client manager for a tele-radiology company. He also was a Master Black Belt for Bank of America, working with its sales and marketing teams to improve performance and reduce sales variability. He has experience with laying the groundwork and building cultures by instituting a base lining methodology, developing and delivering training, launching projects and building the organization’s capabilities.

Dr. Mark Kestner

 

Chief Medical Innovation Officer, Community Regional Medical Center

 

Dr. Kestner is responsible for the development of new models of care to improve operational efficiency and resource utilization while improving the overall health of the population in central California. He began his surgical career as a general surgeon in the U.S. Army and subsequently became Chief of Trauma at William Beaumont Army Medical Center in El Paso and then at the University of New Mexico. He received his medical degree from the University of Michigan.

 

Are you ready to create amazing customer experience results?

Contact TeleTech Consulting

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