Human Emotion in Customer Experience

eBook

Making Sense of the Dark Matter

CX in Action had a roundtable discussion to explore the role of human emotion when mapping the customer journey and how to measure emotion in customer experience. We captured some of the key insights, ideas, and case studies discussed by our guest panel of thought-leaders, and created a multimedia eBook.

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SPOTLIGHT

NEWS & EVENTS
EVENT: The Future of Pharma, 1-2 March 2017, Basel, Switzerland

A series of roundtable workshops in partnership with IDEA Pharma. Contact Olivia Roberts for details.

WEBINAR: The Future of Customer Experience

Experts Don Peppers, Joe Pine, and Olaf Hermans discuss what lies ahead for customer experience. Watch the webinar on demand.

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