DESTINATION: HAPPY CUSTOMERS

INVITATION:

Are you about to set off on a journey to connect with your customers? If the answer is yes, you might want to make sure you’re ready for the road ahead.

Have you planned your route? Do you have the right tools to get your there? Have you thought about the Employee Experience? And how will you cope with any unexpected bumps along the way?

Join us for a complimentary interactive session where we will equip you with the tools you need for a seamless journey to happy customers and happy employees. There will also be a best practice client presentation and time to network with your peers. Tea, coffee and a light breakfast will be provided.

During our time together, we'll look at;

• Where to start – driving customer experience

• Early wins – making the most out of your existing projects

• What to do next – being aligned, capable and credible

• The final stages – redesigning the experience

• Building the employee experience

• Measuring happiness – new CX metrics overview

Do I need to bring anything with me?

Bring along senior colleagues and fellow stakeholders eager to learn best practice CX tools and techniques and to learn from leading practitioners and end-users who have been on the customer and employee experience journey.

Speakers:

David Hicks is the former head of Mulberry Consulting, the largest boutique international customer experience consulting business. David led the business for over 12 years, taking it from a start-up to an award-winning global player with a Fortune 500 client base.

Steven Walden is Director of CX at TeleTech. Steven has held CX and Research Director posts at Ericsson and US agency Beyond Philosophy. An author (CEM rebooted just released), he promotes new CX metrics and approaches.