The CX Factor

White Paper

What it takes to win in the new customer experience (CX) economy:

Leaders who successfully implement CX strategies seem to have an ‘X-factor’ for their success – based on a ground-breaking study of 65,000 thousand leaders. These specific and critical leadership attributes shape employee experience and, ultimately, exceptional customer experience.

This whitepaper highlights these leadership attributes, and how to leverage them to build a high-performance organisational culture that drives customer advocacy.

  • Discover why the ‘customer experience economy’ is the new battleground for companies
  • Learn about the powerful relationship between leadership, employee commitment and customer experience.
  • Gain insights into the four critical leadership competencies that are most correlated to success
  • Identify leadership strategies to lift employee experience

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Are you ready to create amazing customer experience results?

Contact the Learning & Performance Team

SPOTLIGHT

NEWS & EVENTS
How to Quantify Happiness, and Other Emotions

Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

CONTACT US

Denver
+1.303.397.8100
DenverConsulting@teletech.com

Chicago
+1.303.397.8100
ChicagoConsulting@teletech.com

New York
+1.212.697.7740
NewYorkConsulting@teletech.com

Boston
+1.303.397.8100
BostonConsulting@teletech.com

London
+44.20.7065.2200
LondonConsulting@teletech.com

Brussels
+32.210.61.71
BrusselsConsulting@teletech.com

Hong Kong
+852.2865.2218
HongKongConsulting@teletech.com

Singapore
+65.6329.6435
SingaporeConsulting@teletech.com

Melbourne
+61.3.9697.2400
MelbourneConsulting@teletech.com

Sydney
+61.2.8296.1000
SydneyConsulting@Teletech.com

 
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NEWS