The CX Factor

White Paper

What it takes to win in the new customer experience (CX) economy:

Leaders who successfully implement CX strategies seem to have an ‘X-factor’ for their success – based on a ground-breaking study of 65,000 thousand leaders. These specific and critical leadership attributes shape employee experience and, ultimately, exceptional customer experience.

This whitepaper highlights these leadership attributes, and how to leverage them to build a high-performance organisational culture that drives customer advocacy.

  • Discover why the ‘customer experience economy’ is the new battleground for companies
  • Learn about the powerful relationship between leadership, employee commitment and customer experience.
  • Gain insights into the four critical leadership competencies that are most correlated to success
  • Identify leadership strategies to lift employee experience

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SPOTLIGHT

NEWS & EVENTS
WHITE PAPER: How OEMs Can Drive More Sales While Saving Millions

Learn new ways to generate more sales.Read White Paper

WEBINAR: The Future of Customer Experience

Experts Don Peppers, Joe Pine, and Olaf Hermans discuss what lies ahead for customer experience. Watch the webinar on demand

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