Connecting the Dots on the Omnichannel Customer Journey

eBook

A new eBook from TeleTech for sales, marketing, and customer care leaders.

Everybody’s talking about “omnichannel” these days. As a result, many are wondering – is it just the latest buzzword, or is it truly worthy of all the attention it’s receiving? The reality is, omnichannel customers are proven to spend 208 percent more than customers who shop in store only. And, the business opportunities will only continue to intensify as new digital technologies and touchpoints emerge. In the eBook, “Connecting the Dots on the Omnichannel Customer Journey,” learn about the steps business leaders need to take to create the exceptional digital and cross-channel experiences their customers crave. Discover:

  • Key insights from leading technologists, strategists, process experts, and operation leaders.
  • Five best practices for optimizing the omnichannel customer experience.
  • Examples of how leading companies are setting up their omnichannel strategies for success.

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SPOTLIGHT

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Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

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