A Passport to a Better Customer
Experience Journey

eBook

Customers don’t reach your business by accident.

Most customers do an extensive amount of research before deciding to make a purchase. In fact, according to a recent study, as much as 80% of customers research a product using their PC before making a purchase, while 86% shop across at least two channels.1

With so many options and sources of information out there, what ultimately influences your customers to choose to partner with your brand?

In this eBook, learn how spending the time to understand your customers’ unique needs, and using that information to enhance the buying experience, can result in long-term, profitable relationships.

Highlights include:

  • Learn to identify the connections between your customers’ transactions and the channels used
  • See how a customer journey mapping platform will enhance the customer experience
  • Discover examples of how companies are using journey mapping solutions to stand-out

1PwC, 2015

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SPOTLIGHT

NEWS & EVENTS
How to Quantify Happiness, and Other Emotions

Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

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