A global community impacting and influencing the future of CX

 

 
 

Explore articles, eBooks, and Interviews from our CX in Action Community

 

White Paper
The CX Factor

View more

Interview
An interview with Joe Pine, author of the Experience Economy and founding father of the movement for customer experiences.

View more

Insight Paper
Big Insights Inspired by Small Numbers

View more

Interview
In this issue, Steven Walden interviews Olaf Hermans, a researcher at Service integrated Relationships (SiR) that develops value creation logic for ongoing customer interaction.

View more

Infographic
Disruptive Idea: Loyalty is a Process, Not an Outcome

View more

Article
Where Do Humans Fit in an Increasingly Digital World?I

View more

Infographic
Disrupting the Definition of CX

View more

Article
5 Ways to Achieve Customer Experience ROI

View more

Interview
How a Group of Leading Brands in Spain are Joining Forces to Create Best CX Practice

View more

Roundtable
CX in Action had its inaugural event in London in May 2016. A roundtable discussion to explore the role of human emotion

View more
 

Article
Omnichannel Excellence Is a Marathon, Not a Sprint

View more

Infographic
10 Principles Behind Great Customer Value Creation

View more
 

Inverview
David Pinder, an internationally recognized authority in Customer Value and Customer Experience thinking and practice

View more

Interview
Dr. Jack Zenger explains why it takes great leaders to create great customer experiences

View more

Interview
Author, strategist, trainer and consultant Anthony 'Tas' Tasgal discusses the dangers of arithmocracy and the importance of storytelling

View more

eBook
the role of human emotion when mapping the customer journey and how to measure emotion in customer experience

View more

Article
Six Ways to Add Emotion to Customer Initiatives

View more

Community
By connecting the world’s leading minds and experts in CX we can create and promote action-oriented, forward-thinking insights

View more

Article
Giving Omnichannel Strategy a Data Twist

View more
 
 
 

SPOTLIGHT

NEWS & EVENTS
How to Quantify Happiness, and Other Emotions

Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

CONTACT US

Denver
+1.303.397.8100
DenverConsulting@teletech.com

Chicago
+1.303.397.8100
ChicagoConsulting@teletech.com

New York
+1.212.697.7740
NewYorkConsulting@teletech.com

Boston
+1.303.397.8100
BostonConsulting@teletech.com

London
+44.20.7065.2200
LondonConsulting@teletech.com

Brussels
+32.210.61.71
BrusselsConsulting@teletech.com

Hong Kong
+852.2865.2218
HongKongConsulting@teletech.com

Singapore
+65.6329.6435
SingaporeConsulting@teletech.com

Melbourne
+61.3.9697.2400
MelbourneConsulting@teletech.com

Sydney
+61.2.8296.1000
SydneyConsulting@Teletech.com

 
NEWS
NEWS