Strategy & Operations

Clean and Lean

A cleaning products company realized it was spending too much time on routine financial planning.

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Strategy & Operations

Just What the Doctor Ordered

A hospital emergency department increased bed capacity, increased revenue and improved the quality of patient care.

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Strategy & Operations

Energized Against Churn

An energy provider reduced subscriber turnover by becoming customer-centric.

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SPOTLIGHT

NEWS & EVENTS
How to Quantify Happiness, and Other Emotions

Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

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NEWS
NEWS