Examining the DNA of Transformational Leaders

Blog Post by Tim Keefe

While spotting a unique business opportunity is difficult enough, the ability to successfully carry out this idea is what separates the great leaders from the dreamers. Transformational leaders rise above challenges to become customer-centric leaders and create a prosperous business.

While spotting a unique business opportunity is difficult enough, the ability to successfully carry out this idea is what separates the great leaders from the dreamers. Transformational leaders rise above challenges to become customer-centric leaders and create a prosperous business.

TeleTech Consulting’s Vision to Results leadership execution framework helps leaders become transformational leaders by teaching participants to focus on the right things at the right time, and at the right level. A tight focus on results-oriented “leadership”—rather than “management” or “task”—reveal two important truths: If the context for performance is not clearly and firmly established, the prospects of effective performance are significantly weakened; and it is critical that leaders connect with their teams on both rational and emotional levels to most efficiently achieve the results they seek.

Based on TeleTech Consulting’s Vision-to-Results framework, we identified four areas in which strong leaders excel — Set Direction; Engage & Excite; Enable & Execute; Sustain Momentum — and identified CEOs and/or founders who have succeeded in these areas to help their companies thrive.

Here’s an example of one such leader

Nike CEO Mark Parker is charged with the formidable task of driving continual growth in a decades-old company that faces a soft retail environment and strong competitors like Under Armour and Adidas. A footwear designer who rose up the ranks to become Nike’s third CEO in 2006, Parker earned a reputation as a leader who sustains momentum by consistently pushing for innovation.

“If there is something truly out there and game changing and it’s going to disrupt much of our current formula or approach, people can become quite uncomfortable, and that’s a trap,” Parker told the Wall Street Journal. “One of my biggest sources of angst is having people so comfortable with a formula that works that they are not challenging themselves or their ideas.”

USA Today reported that employees in Nike’s research lab say, “there’s no telling when Parker will drop in and start reeling off questions.” Parker said he likes to ask questions as a deliberate part of his leadership strategy and a way to support his employees’ development. “I end up asking a lot of questions so the team thinks things through,” he told Fast Company.

The lesson? Push employees to do their best work without micromanaging them and give them room to explore new ideas.

To learn who else made our list, check out our eBook, “2017 Transformational CX Leaders.”

Are you ready to create amazing customer experience results?

Contact the Learning & Performance Team

SPOTLIGHT

NEWS & EVENTS
How to Quantify Happiness, and Other Emotions

Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

CONTACT US

Denver
+1.303.397.8100
DenverConsulting@teletech.com

Chicago
+1.303.397.8100
ChicagoConsulting@teletech.com

New York
+1.212.697.7740
NewYorkConsulting@teletech.com

Boston
+1.303.397.8100
BostonConsulting@teletech.com

London
+44.20.7065.2200
LondonConsulting@teletech.com

Brussels
+32.210.61.71
BrusselsConsulting@teletech.com

Hong Kong
+852.2865.2218
HongKongConsulting@teletech.com

Singapore
+65.6329.6435
SingaporeConsulting@teletech.com

Melbourne
+61.3.9697.2400
MelbourneConsulting@teletech.com

Sydney
+61.2.8296.1000
SydneyConsulting@Teletech.com

 
NEWS
NEWS