Customer Experiences have become central to how companies operate and it can be complex and challenging. We help our clients operationalize the intent into architecture, process and mindset which delivers outcomes - and a more human experience.
A Clean Sweep

Strategy & Operations

Clean and Lean

A cleaning products company realized it was spending too much time on routine financial planning.

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Learning & Performance

Business Gets Social

A national healthcare provider keeps up with the industry's sweeping changes.

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Learning & Performance

Upwardly Mobile

A cellular carrier needed its sales staff's skills to keep up with increasingly complex mobile phones.

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Learning & Performance

Good to Great

A credit card company wanted to take its sales team to the next level.

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Insights

Data and Goliath

Using sophisticated analytics to fend off a bigger TV/Web rival.

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sweet success

Learning & Performance

Sweet Success

Godiva transformed its in-boutique customer experiences to create greater customer loyalty and multichannel engagement.

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training for greatness

Learning & Performance

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

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Insights

A Surprise in Store

A turbo-charged coupon program brings more foot traffic to a major pharmacy chain.

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Strategy & Operations

Energized Against Churn

An energy provider reduced subscriber turnover by becoming customer-centric.

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Learning & Performance

Upwardly Mobile

A cellular carrier needed its sales staff's skills to keep up with increasingly complex mobile phones.

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Strategy & Operations

Just What the Doctor Ordered

A hospital emergency department increased bed capacity, increased revenue and improved the quality of patient care.

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customer-centric healthcare

Learning & Performance

Customer-centric Approach Drives Healthy Business

A leading health services firm sets itself up for success by implementing a customer-centric approach to business.

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training for greatness

Learning & Performance

Training for Greatness

A leading financial services company impresses its members with a team of highly-trained P&C insurance agents.

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Learning & Performance

Speed and Focus

Carmaker onboards service associates faster and better with next-gen training.

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SPOTLIGHT

NEWS & EVENTS
How to Quantify Happiness, and Other Emotions

Understanding the role of emotions in decision-making is critical if we are to design and deliver customer experiences and relationships that matter to the customer.Read blog post

Putting CX Strategy to Work

At TeleTech Consulting, we specialize in working with client firms to update and move these transformational strategies to production.Read blog post

CONTACT US

Denver
+1.303.397.8100
DenverConsulting@teletech.com

Chicago
+1.303.397.8100
ChicagoConsulting@teletech.com

New York
+1.212.697.7740
NewYorkConsulting@teletech.com

Boston
+1.303.397.8100
BostonConsulting@teletech.com

London
+44.20.7065.2200
LondonConsulting@teletech.com

Brussels
+32.210.61.71
BrusselsConsulting@teletech.com

Hong Kong
+852.2865.2218
HongKongConsulting@teletech.com

Singapore
+65.6329.6435
SingaporeConsulting@teletech.com

Melbourne
+61.3.9697.2400
MelbourneConsulting@teletech.com

Sydney
+61.2.8296.1000
SydneyConsulting@Teletech.com

 
NEWS
NEWS