About Us

We are Analysts, Leaders, Designers, Engineers,
Architects, Technologists, Advisors, Creatives,
Communicators, and Strategists

We know what exceptional performance looks like.

Customer experiences have become central to how companies operate and it can be complex and challenging to build an ecosystem of digital, physical, and human elements in a harmonious manner.

We help make it simple. We know how to bring together people, process, and technology to create pragmatic, end-to-end solutions that touch the hearts and minds of employees and the customers they serve.

We have an enviable track record helping great brands re-think their customer experience, creating a more human experience, and building lasting relationships with their customers.

 

Leadership Team

Robert Jimenez

Global Head
of Consulting

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Larry Mead

Global Head of
Strategy & Operations

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Glenn Price

Global Head of
Learning & Performance

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Contact Us

We operate out of ten consulting
hubs all over the world.
NEW YORKNYC
BOSTON
DENVER
CHICAGO
LONDON
BRUSSELS
SYDNEY
MELBOURNE
SINGAPORE
HONG KONG
North America
X
BOSTON
25 Burlington Mall Road
Suite 409
Burlington, MA 01803 USA
+1.303.397.8100 BostonConsulting@teletech.com
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CHICAGO
333 E. Butterfield Road
Ste. 550
Lombard, IL 60148 USA
+1.303.397.8100 ChicagoConsulting@teletech.com
X
DENVER
TeleTech Headquarters
9197 South Peoria Street
Englewood, CO 80112-5833 USA
+1.303.397.8100 DenverConsulting@teletech.com
X
NEW YORK
140 Broadway
Suite 2410
New York, NY 10005 USA
+1.212.697.7740 NewYorkConsulting@teletech.com
Europe
X
BRUSSELS
Hooikaai, Quai au Foin 55
1000 Brussels
+32.210.61.71 BrusselsConsulting@teletech.com
X
LONDON
4th Floor
Salisbury House
Finsbury Circus, London. EC2M 5QQ
+44.20.7065.2200 LondonConsulting@teletech.com
Asia-Pacific
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HONG KONG
Unit 906-907 Sunlight Tower
248 Queens Road East
Wan Chai
+852.2865.2218 HongKongConsulting@teletech.com
X
MELBOURNE
Level 12, 460 Bourke Street
Melbourne VIC 3000 Australia
+61.3.9697.2400 MelbourneConsulting@teletech.com
X
SINGAPORE
Level 15, 137 Market Street
Singapore 048943
+65.6329.6435 SingaporeConsulting@teletech.com
X
SYDNEY
Level 7, 35 Clarence Street
Sydney NSW 2000 Australia
+61.2.8296.1000 SydneyConsulting@Teletech.com
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Robert Jimenez
Global Head of Consulting
 
 

Robert has spent his entire career helping global brands create more personalized connections with their customers. In a world that is driven by the need to deliver “wow” moments at every customer interaction, he believes that creating a competitive advantage will require companies to disrupt the norm and build ecosystems that connect the employee experience to the customer experience.

Robert has worked for some of the most innovative brands across the financial services, healthcare, transportation, hi-tech, and CPG/retail industries, helping them design business architectures that touch the emotional and rational sides of every human interaction – and deliver measurable business performance.

Robert leads our consulting business segment, and is responsible for our Strategy & Operations, Insights, and Learning & Performance practices. Our company thought leadership resides in these practice areas, and is created to help our clients ideate and operationalize business transformation. Prior to TeleTech, Robert held similar leadership roles at IBM, Capgemini, and Genpact.

Robert is based out of Chicago, and believes in giving back to the community through his support of PAWS Chicago, the American Heart Association, and Immerman Angels. He is a passionate individual who is a thought leader in the customer experience domain.

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Larry Mead
Global Head of Strategy & Operations
 
 

Larry’s passion is seeing employee and customer lives transformed. He believes that as we help our clients bring value to every customer interaction and eliminate friction, we are also bringing more joy and energy to their lives.

Larry is a principled, results-oriented leader of our Strategy & Operations practice. He is based in the US, but supports teams and clients across the globe. His primary areas of focus are business strategy, service delivery architecture, global business services, digital enablement, operations excellence, contact center optimization, culture change, and merger integration.

Larry has over 25 years of experience leading business transformation and customer experience initiatives across functions. His experience includes working with both Fortune 500 and small- to medium-sized businesses across the healthcare, retail, manufacturing, financial services, and energy industries.

Larry has a Masters of Mechanical Engineering from Case Western Reserve University, and a Bachelor of Science in Mechanical Engineering from Ohio State University. He is also a graduate of the General Electric Edison Engineering Program, and is a certified Black Belt.

He enjoys spending time with his wife, son, and daughter, and pursues a few hobbies including traveling, running, and playing the guitar.

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Glenn Price
Global Head of Learning & Performance
 
 

Glenn believes that people with passion drive performance. He loves spending time with individuals who have energy, optimism, and a pace for what they do.

For as long as Glenn can remember, his passion has been about the link between strategy, leadership, and performance. Exploring this link has allowed him to lead teams in Southeast Asia, Europe, the Middle East, and North America, while enjoying a multi-disciplinary career in change management, leadership, performance improvement, and strategy execution.

Glenn is in high-demand in the international speaking circuit, and coaches a number of board executives in multi-national organizations. He is a certified Extraordinary Leader Master Facilitator, has lectured on Behavioral Change Management within the MBA curriculum in conjunction with London Business School & The American University, Dubai, and was a regular columnist for CEO Magazine. He is also the author of “Drivers: A Story of Transformational Change.”

Glenn lives with his wife in London, has two children, and is an ardent Formula One fan.

SPOTLIGHT

NEWS & EVENTS
EVENT: The Future of Pharma, 1-2 March 2017, Basel, Switzerland

A series of roundtable workshops in partnership with IDEA Pharma. Contact Olivia Roberts for details.

WEBINAR: The Future of Customer Experience

Experts Don Peppers, Joe Pine, and Olaf Hermans discuss what lies ahead for customer experience. Watch the webinar on demand.

CONTACT US:

We have ten consulting hubs all over the world.

CONTACT US

DENVER
+ 1.303.397.8100 | email

CHICAGO
+ 1.303.397.8100 | email

NEW YORK
+ 1.212.697.774 | email

BOSTON
+ 1.781.494.9989 | email

LONDON
+ 44.20.7065.2200 | email

BRUSSELS
+ 32.210.61.71 | email

HONG KONG
+ 852.2865.2218 | email

SINGAPORE
+ 65.6329.6435 | email

SYDNEY
+ 61.2.8296.1000 | email

MELBOURNE
+ 61.3.9697.2400 | email

 
NEWS
NEWS