TeleTech Newsroom

TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

Recent Press Releases

September 19, 2016 TeleTech Wins 2016 Outstanding Website WebAward

Recognition Based on High Scores in Design, Innovation, Content and Ease of Use of TeleTech.com

September 8, 2016 New for TeleTech: The Secret to Success Using Chat to Serve Customers

Discover Strategies for Engaging Customers in Their Channel of Choice

September 7, 2016 TeleTech Recognized as a Top Global Provider of Financial Services Technology by IDC Financial Insights for Second Year

13th Annual IDC FI FinTech Rankings Include TeleTech as Top 25 Enterprise Company

September 1, 2016 Bulgarian-Based Sofica Group Rebrands as TeleTech

Customer Experience Provider to Focus on Increasing Value to Global Clients and Continued Growth in Eastern Europe

August 30, 2016 TeleTech Wins 2016 International Stevie® Award for Customer Service Team of the Year

Revana Named Successful Agency Team for TeleTech Google AdWords Program

View the Press Release Archives

TeleTech in the News

Work Full-Time From Home Or Manage A Remote Workforce? Here's How To Do It Right

Sarah Chouinard, director of talent acquisition delivery, explains how TeleTech attracts a more experienced workforce with higher employee engagement through its creative at-home work program. Read the article here.  

Strength In Numbers: How Outsourcing Boosts ROI

Judi Hand, president and general manager of Revana, gives insight into why companies should consider outsourcing to help boost ROI.
Read the full article here >

The Impact of Employment Reform on the Customer Experience

Martin DeGhetto, executive vice president, customer management services, discusses the impact employment reform is having on customer experience. Read the article here>  

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TeleTech Overview Brochure

When everything is connected, how you connect is everything.
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Company Timeline

We have 30 plus years of innovation in customer engagement. See a timeline of our milestones.
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Awards & Recognition

Recognition from industry trade groups and others for the work that we do.
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TeleTech Foundation

The TeleTech Community Foundation exists to support our employees' desire to make an impact on one of society's most pressing issues – education.
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