TeleTech Newsroom

TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.

Recent Press Releases

July 21, 2016 It's Time: Business Wakes Up to Omnichannel

Latest Issue of TeleTech's Customer Strategist Journal Explores Smart Ways Omnichannel Integration Can Deliver a Friction-Free Customer Experience

July 14, 2016 How to Get and Keep Customers in the Digital Age

Learn How to Use Data to Acquire New Customers and Deepen Relationships with Existing Ones

June 30, 2016 Sales Chat: THE Customer Engagement Channel of Choice

New Online Resource Center Shows How to Supercharge Sales Through Chat Optimization

June 22, 2016 TeleTech Achieves Leader Position in Everest Group's PEAK Matrix™ for Contact Center Outsourcing Service Providers for Second Year

Position Based on TeleTech's Expanded Global Footprint and Various Client Engagement Models That Include Stand-Alone Technology and Integrated Consulting Capabilities

June 20, 2016 TeleTech Appoints Michael Wellman as Chief People Officer

New Role Will Focus on Creating Unified People Strategy Across Company on Global Basis

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TeleTech in the News

Ken Tuchman's TeleTech Helps Companies Create Customer-Centric Capabilities And Culture

Ken Tuchman sat down with Forbes to discuss why TeleTech was founded and his own personal story of how he started in business. The feature article chronicles the history of TeleTech through the recent launch of wholly owned subsidiary HumanifyTM and introduction of the e-book, The Technology of Us. 
Read the full article from Forbes here>

Why Uber and Lyft Will Have a Short Lifespan

Don Peppers, leading marketing and customer strategist, discusses how ongoing technological innovation will make modern business models obsolete in less than a generation. Read the article here>  

Five ways to better prepare for open enrollment

Pat McCaffrey, senior vice president of healthcare services, provides five suggestions of what insurers can do to better prepare for taking members through open enrollment. Read the full article from Managed Healthcare Executive here >  

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TeleTech Overview Brochure

When everything is connected, how you connect is everything.
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Company Timeline

We have 30 plus years of innovation in customer engagement. See a timeline of our milestones.
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Awards & Recognition

Recognition from industry trade groups and others for the work that we do.
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TeleTech Foundation

The TeleTech Community Foundation exists to support our employees' desire to make an impact on one of society's most pressing issues – education.
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