Richard Bledsoe has a 30-year track record of expertly handling
executive leadership positions, with extensive business process
outsourcing experience. As TeleTech's executive vice president
of operations for Asia-Pacific, Europe, Middle East, and Africa,
Bledsoe manages all Asian and EMEA operations with a focus on
building strong client relationships. His areas of expertise
include: P&L management, Six Sigma process and performance
improvement, customer satisfaction, coaching and management
development, cost reduction, profit optimization, performance
monitoring systems, and leading teams in multi-site
facilities.
Prior to joining TeleTech, Bledsoe served as the chief operating
officer for PeopleSupport from 2007 to January 2009, with a strong
focus on the travel and financial services industries. From 2002 to
2006, he served as the senior vice president of SOURCECORP with
responsibility for the healthcare payer and government verticals as
well as regional operations and offshore facilities. Bledsoe also
worked for Affiliated Computer Services (ACS) as the Vice President
of International Operations with responsibility for 11 offshore
sites with 10,000 employees in seven countries.
