James Barlett was elected as TeleTech's vice chairman in October
2001. In this role, Barlett is actively involved in facilitating
strong relationships with new clients and building strategic
alliances with key partners.
Barlett works directly with the company's four regional general
managers in North America, Asia-Pacific, Europe, and Latin America.
Additionally, Barlett has oversight of the company's subsidiaries
which include Percepta, TeleTech's joint venture with Ford Motor
Company; TeleTech Loan Services, the company's mortgage origination
and fulfillment group, and Revana™, a wholly-owned company offering
sales and marketing solutions.
Previously, Barlett served as the chairman, president, and chief
executive officer of Galileo International, where he acquired the
online travel provider, Trip.com. Prior to joining Galileo, Barlett
served as executive vice president of Worldwide Operations and
Systems for MasterCard International Corporation, overseeing its
global program for innovative technology replacement.
Before MasterCard, Barlett was executive vice president of
operations for NBD Bancorp, where he managed the redevelopment of
core banking systems. He also served as vice chairman of Cirrus,
Inc., directing the development, implementation, and operation of
the Cirrus International automated teller switching system.
Barlett holds a bachelor's degree and MBA from the University of
Akron.
