History

Since 1982, TeleTech has led the industry with strategic, innovative customer experience solutions to drive increases in customer loyalty and shareholder value.

  • 1982 - TeleTech Pioneers a New Industry: Ken Tuchman creates a company with the single focus of delivering an exceptional customer experience as a core competency.

  • 1995 - Expands Operations to Meet Growing Demand:  Adds new technologies and centers to serve increasingly complex multichannel client needs.

  • 1996 - NASDAQ's IPO of the Year:  Completes IPO and voted NASDAQ's most successful IPO of the year.

  • 1998 to 1999 - Global Footprint Expands and Joint Venture Announced: Opens centers in Scotland, Canada, Argentina, and Brazil. Announces a joint venture with the Ford Motor Company called Percepta.

  • 2001 to 2005 - First to the Cloud: Deploys the first global IP-based platform to facilitate the delivery of comprehensive global solutions on a centralized model. Formalized a human capital methodology with HirePoint, TeleTech University, and TeleTech Total Rewards services. Established a presence in the Philippines and announced record revenue in 2005.

  • 2006 to 2010 - Expansion and Transformational Growth: Makes strategic acquisition of Revana™ (formerly Direct Alliance), an award-winning revenue generation company. Focuses on providing technology-enabled marketing, sales, and customer management solutions to Global 1000 clients. Expands into South Africa. Launches Revenue Generation, Social CRM, and Click-to-Chat solutions. Makes strategic acquisition of a global customer experience thought leadership and management consulting firm, Peppers & Rogers Group.

  • 2011 to Present - Redefining the Customer Experience: Acquires technology leader eLoyalty to enhance multichannel customer experience capabilities for clients and their customers. Expands suite of cloud-based technologies and services to include premise-based offerings. Establishes a strategic partnership with Satmetrix, co-developer of the Net Promoter® Score (NPS®), and begins building NPS measurements and processes into delivery capabilities. Makes strategic acquisition of iKnowtion to bring deep data analytics methodology to the client base.

Net Promoter and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.