Since 1982, TeleTech has focused its business on progressively
developing strategic, real business solutions for every stage of
the customer life cycle. TeleTech's innovative experience with
integrating customer and enterprise management solutions -
coupled with world-class employees, partners, and clients - has
resulted in many successes over the last three decades and will
continue to position TeleTech as the go-to partner for Global 1000
companies.
- 1982 - TeleTech Pioneers a New Industry:
Founded by current chairman and CEO Ken Tuchman. Realized $1
million in revenue during first year of operation.
- 1986 - First Operations Center Established:
Moved operations into a small building in Sherman Oaks, California
and spent several years developing our client base while improving
the quality and breadth of our customer management offering.
- 1995 - Major Contract Landed, Operations
Expand: Won the largest customer management contract in
its history to date, required the addition of new centers in three
states.
- 1996 - NASDAQ's IPO of the Year, First Fortune 500
Client, Global Operations Begin: Completed the IPO and
voted NASDAQ's most successful IPO of the year. Grew workforce by
more than 300% and increased revenues by $100 million. Announced
first Fortune 500 client and expanded globally in Australia and New
Zealand.
- 1998 to 1999 - Global Footprint Expands and Joint
Venture Announced: Opened centers in Scotland, Canada,
Argentina, and Brazil. Announced a joint venture with the Ford
Motor Company called Percepta.
- 2001 to 2005 - Centralize, Standardize, and
Virtualize: Deployed the first global IP-based platform to
facilitate the delivery of comprehensive global solutions on
a centralized model. Formalized a human capital methodology with
HirePoint, TeleTech University, and TeleTech Total Rewards
services. Established a presence in the Philippines and announced
record revenue in 2005.
- 2006 to 2010 - Expansion and Transformational
Growth: Made strategic acquisition of Direct Alliance, an
award-winning revenue generation company. Focused on providing
outsourced marketing, sales, and customer management solutions to
Global 1000 clients. Collaborated with clients and helped leverage
the cultural, language, skill, and cost opportunities available.
Expanded into South Africa. Launched Revenue Generation, Social
CRM, and Click-to-Chat solutions.
