Company Hired 4,231 Temporary Customer Support Employees, Representing 635 Full-Time EquivalentsENGLEWOOD, CO, Oct 29, 2009 (MARKETWIRE via COMTEX) -- TeleTech Government Solutions, LLC, a subsidiary of TeleTech
Holdings, Inc. (NASDAQ: TTEC), today confirmed reported data
regarding the number of employees hired to support the Federal
Communications Commission (FCC) during the digital television
transition across the country.
TeleTech Government Solutions followed the specific government
guidelines and accurately reported that it hired 4,231 temporary
associates during the second and third quarters of 2009 to provide
customer support for the FCC program. On October 19, 2009, the
Company subsequently also reported that the 4,231 temporary employees
translated to the equivalent of 635 full time employees based on the
formula listed on the FederalReporting.gov website.
"TeleTech Government Solutions has accurately and fully complied with
all relevant government reporting requirements and worked closely with
the FCC throughout the data submission process," said Mariano Tan,
President of TeleTech Government Solutions. "The FCC has also
acknowledged the high quality of support provided to the American
consumers during the DTV transition period."
TeleTech Government Solutions handled more than one million calls to
the national DTV help line from support centers in nine states
including Arizona, Alabama, California, Colorado, Florida, Kentucky,
New York, Pennsylvania, and West Virginia. TeleTech Government
Solutions provided support to consumers in English, Spanish and 113
additional languages.
ABOUT TELETECH GOVERNMENT SOLUTIONS:
TeleTech Government Solutions provides full service front- and
back-office business process outsourcing and customer management
services on five continents. The company helps government agencies
implement large-scale solutions tailored to meet specific needs and
challenges by delivering customer management, transaction-based
processing, and database marketing services. TeleTech Government's
comprehensive solutions include fully managed, OnDemand services
including infrastructure, software, and business intelligence,
interactive voice response (IVR), self-help Web, back-office
processing, fulfillment, training, staffing, and other management
applications. For more information visit www.teletechgovernment.com
Investor Contact:
Karen Breen
303-397-8592
Media Contact:
Bob Livingston
303-397-8958
Paul Kranhold
415 618-8750