Omni Mandalay Hotel
at Las Colinas Dallas, TX

Dec 4-6

Our Presentation

What Good Looks Like

Clay Heinz | Caleb Johnson

Please Join us!

What Good Looks Like

Contact center learning and development professionals find themselves in a unique position, working at the crossroads of corporate learning and the unique contact center environment as the rise of self service capabilities and other disruptive customer experience technologies continues to evolve. CCW Learning’s two-fold approach addresses both of the above challenges head on, bringing contact center L&D leaders up to speed on the latest in corporate learning trends relevant to the contact center while also allowing quality and training managers to compare strategies and programs for equip-ping their agents to deliver customer success.

3 Steps to Optimize Contact Center Employee Performance

In many industries, high-performing contact center associates are critical to organizational success. These employees are often the front lines of your business, the voice of your organization. When they succeed, your whole business succeeds, which is why optimizing employee performance from the start is so important.


Featured Speakers

Clay Heinz

Vice President, Healthcare, TeleTech

Clay Heinz leads business development in the healthcare space at TeleTech. Clay leverages a broad quiver of capabilities to transform the patient and member experience across this marketplace. Learning and Knowledge Management have been paramount in an industry so hungry for transparency and improved outcomes.

Caleb Johnson

Director, Learning & Performance

Caleb is a veteran of the learning and HR technology space, having successfully taken-to-market several SaaS and training products over the last 15 years. At TeleTech, Caleb partners with customers to craft innovative and costsaving solutions, while driving innovation through the use of new technologies.


TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release


Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.

For General Inquiries

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

TeleTech Named to List of Colorado's Top 100 Digital Tech Companies 2017
Company Ranked in Top 10 on Annual List by Built In Colorado
TeleTech Named to Best Companies for Diversity and Team Culture 2017 Lists
Comparably Recognizes Company for Inclusive Workforce Based on Employee Feedback