A Proactive, Data-Driven Approach to Lease Loyalty
Major automotive manufacturer extends the customer lifecycle with targeted retention campaigns. Customer outreach increases contact rate and drives inbound interactions, putting them on the road to success.
Business transformation centered around customer experience as a differentiator. Client transitioning from industry laggard to industry leader by delivering an amazing customer experience across all channels.
Our client saw enormous untapped potential in the small business market, but how to reach it? We helped them by supporting 12 lines of business in four global locations, which adds up to one billion in revenue generated.
Linking NPS to every customer touch point increases accountability and satisfaction. Client is streamlining service by implementing a closed-loop customer feedback process and consolidating 20 contact centers into one.