Care Services

Taking care of business

Optimize customer engagement through exceptional experiences

Each customer may be different, but ultimately, each one wants the same thing: To be recognized, treated with respect, and have their problem solved. It’s that simple. By providing the facilities, people, processes, and omnichannel technologies that build value, trust, and engagement across every interaction channel, we power millions of personal interactions every day.

For clients around the world, and across multiple industries, we deliver excellence at every moment-of-truth in the customer journey. Our 35+ years of customer care has brought us an unparalleled understanding of the customer experience (CX) and how it can create competitive advantage.

Evolve from performance metrics to value-based outcomes to drive revenue growth, profitability, and customer loyalty.

90 percent of companies view CX as a primary differentiator. By engaging customers where and when they need you most, exponentially growing your interactions, and creating content that meet their needs, we help clients acquire and retain relationships at the lowest overall cost.

With partnership level investment and a shared risk/reward deal structure, we approach customer/employee NPS outcomes with confidence. We deliver and prioritize more relevant digital leads and convert them more successfully through award-winning chat and voice sales interactions.

 
 

Care Services

 
 

Real results

Client Story

Expert Flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff.

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Client Story

Consistency Drives Efficiencies

A technology manufacturer linked NPS to customer touchpoints to increase accountability and satisfaction.

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Client Story

Destination: Customer Experience Excellence

A travel site elevates the quality of customer interactions by focusing on associate training and operations.

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Learn more about our care services

Contact us

+1.877.206.8119

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS