Omnichannel

Putting the
journey into
context

Omnichannel strategies and solutions that help improve your customer engagement

Digital transformation is no longer about adding channels. It’s about shifting, combining, and crossing over with context for an omnichannel customer experience. It’s about being where your customers are and engaging them in valuable interactions. How do you connect with the right customer, with the right offer, at the right time, in the right channel? It requires marketing orchestration.

Technology is essential but it also requires real time insights, aligned and empowered front-line employees, and a willingness to continually improve. Most companies aren’t there yet, but TeleTech can help. With over 35 years experience, we continue to develop omnichannel strategies and solutions that best fit a Fortune 500 company’s need to capitalize and expand on digital success.

Our omnichannel solution, Humanify™ Technology Platforms, helps you meet the challenge and stand out from your competition by providing the tools, technology, and expertise you need to consistently engage with your customers in the channels they want, when they want.

Simple, insight-driven human interactions is where amazing CX begins.

We blend services with next-generation technology applications to deploy best-in-class solutions that deliver relevant and rewarding interactions. We analyze the customer journey, learn from human behavior to enable innovation, and create solutions that help brands deliver better services today, and be ready for what is coming tomorrow.

 

Customer's won’t find your brand by accident. You need to understand the connections between your customers’ transactions and preferred channels to deliver the best in omnichannel customer care.

 
 

Our ideas

eBook

Inside the Connected Customer Experience

Discover the business implications of an omnichannel world.

View more

Article

Are We There Yet?

How omnichannel trends are transforming customer service, and what to expect next.

View more

eBook

Omnichannel Retail Playbook

Three retail strategies to enable profitable growth in the combined physical/digital omnichannel era.

View more
 
 

Learn more about our omnichannel solutions

Contact us

+1.877.206.8119

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
NEWS
NEWS