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Business
process outsourcing

Deepen customer relationships and boost the bottom line with BPO across all channels

When you hear the term 'business process outsourcing,' what's the first thing that comes to mind? Maybe operational efficiency? Or cost-savings?

In the old days, companies used to turn to business process outsourcing vendors for help managing their incoming customer calls. Something that was, at that time, often viewed as 'less important' to the long-term success of a business. Additionally, the decision to outsource customer service was commonly made to help off-set high, in-house support costs. The combination of these factors meant that companies would look for business process outsourcing vendors that could provide two things – a high level of support at the lowest possible cost.

The business world is changing, and with it, the old ways of doing things just don’t work anymore.

We’ve seen a shift in the ways that customers connect with brands. They are reaching out across multiple channels, sometimes all at once. And no matter how they contact a company, they want – no, demand – a personalized, engaging experience. If they don’t get it, they won’t hesitate to leave for a competitor that can. A competitor that is likely just a click away.

 

As a result of this shift, the ways that brands view their relationships with customer care BPO vendors is also changing. Gone are the days when it was sufficient to just answer an incoming customer call, as quickly and cost-efficiently as possible. Now, in order to keep customers loyal and spending, innovative companies are looking to partner with business process outsourcing vendors that can help them deepen customer relationships – and consequently boost their bottom lines – across any and all channels. These companies are also realizing that forging strong relationships with vendors that can enable these types of interactions is paramount.

 
 

eBook

From Vendor to Partner

Changing the ways that companies enter into partnerships with business process outsourcing vendors can seem challenging at first, especially when the old ways of doing things are so easily ingrained into companies’ cultures. However, the change is necessary if companies hope to keep up with customers’ evolving expectations, and remain competitive.

To learn more about how entering into vendor relationships with the customer at top-of-mind can benefit your business long-term, read the eBook "From Price to Value." You’ll learn:

  • Why new business realities require new thinking about vendor relationships
  • How companies can save millions by answering "why" questions in their customer service operations

Download eBook

 
 

 
 

Learn more about our BPO services

Contact us

+1.877.206.8119

 
 

SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
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CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
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(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
TeleTech Schedules Third Quarter 2017 Earnings Release And Webcast Of Investor Conference Call
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