Inside the Connected Customer Experience

 

 

eBook

 

Consumers are moving toward a fully connected world and this accelerating mobility and digitization has made impressing customers harder than ever.

The connected economy means today’s consumers are driven by new demands and expectations for immediacy, personalization, and frictionless experiences in every channel. But how do you deliver?

This e-book provides insight on the needs of the connected customer, and how their changing expectations can be met with digitally-driven experiences. Discover:

  • The characteristics of connected customers
  • Business imperatives required to meet the needs of connected consumers
  • Key tools and technologies to enable the connected experience
 

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SPOTLIGHT

NEWS & EVENTS
TeleTech Announces Second Quarter 2017 Financial Results
TeleTech Welcomes Jeff Marcoux as Vice President, Product Marketing

Customer Experience Solutions and Marketing Innovation Expert Bolsters Customer Experience and Service Design Acumen
Read press release

CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
TeleTech CX Leader to Share Perspectives at CXSF 2017
Jeff Marcoux, CX Innovator and Marketing Professor, Will Outline Five Steps to Delivering Amazing Customer Experiences Using Strategy, Technology, Automation, Analytics and People
TeleTech Community Foundation Announces Grant Awards for First Half of 2017
Employee Driven Foundation Supports More Than 30 Charities and Education Organizations in the Communities Where the Company Operates
NEWS
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