Telecom Giant Beats the Odds with Predictive Churn Modeling

 

The telecom market is no stranger to customer churn. As new entrants continue to crowd the space, it will become even harder for telecom brands to keep customers loyal.

Faced with this challenge, our client, a leader in the industry, needed help retaining its valuable, churn-risky customers. We applied our predictive churn modeling solution to help the company quickly identify those most likely to defect, and then targeted them with relevant, enticing offers.

The results of the predictive churn solution speak for themselves:

50% decrease in churn

15% increase in renewal rates

Tripled save rates

 

View Case Study:

Please complete this form

SPOTLIGHT

NEWS & EVENTS
TeleTech Schedules Second Quarter Earnings Release And Webcast Of Investor Conference Call

Read press release

CCW Excellence Award for Best Training and Development Program Goes to TeleTech
CONTACT US

Global Headquarters
9197 South Peoria Street
Englewood, Colorado, U.S.A.
80112-5833

Phone:
For General Inquiries
+1.800.TELETECH
(+1.800.835.3832)

Outside of the U.S. please
dial +1.303.397.8100

For more information about TeleTech services and solutions
dial +1.877.206.8119

Outside of U.S. please
dial +1.480.389.1436

 
NEWS
NEWS