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CLIENT AND INTERNATIONAL RECOGNITION
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Our Sofia, Bulgaria office has been recognized by industry trade groups and others from across the globe. Here is a snapshot look at some of this office’s most recent awards and accolades:
- The European Outsourcing Association named Bulgaria the 2015 Offshoring Destination of the Year
- The A.T. Kearney Global Services Location Index™ ’14 ranked Bulgaria among top 10 outsourcing destinations in the world
- McKinsey’s 2011 report ranked Sofia as a mature BPO hub in Europe
- 2015 Gold Stevie Award® for Sales and Customer Service 2015 in the category Sales Team of the Year
- 2015 Bronze Stevie Award® for Customer Service Team of the Year
- 2015 Bronze Stevie Award® for Sales Representative of the Year
- 2014 Silver Stevie Award® for National Sales Team of the Year
- 2014 Bronze Stevie Award® for Sales Team of the Year
"Sofica Group [now TeleTech Care Services] approached us understanding the basic requirements of our company. Although we did not use their system for outgoing calls, they were able to optimize average call time duration and offered us a variety of team and individual games to increase results for updating the database."
Direct Marketing Expert
BNP Paribas Personal Finance
"We have been partners with the company since 2007. At that time, after a thorough research of the market and a strict tender process, we chose Sofica Group [now TeleTech Care Services]. Our collaboration is developing further because of the demonstrated flexibility, excellent service quality, high success rate, and timely execution of orders.
During the last four years, the team has shown high professional standards, services are delivered in a quality and timely manner. I am happy to say that our choice of partner was extremely successful, which is proved by the successful realization of numerous common projects.
I recommend Sofica Group [now TeleTech Care Services] as a true and reliable partner. Тhe team has high potential, therefore I believe our cooperation will continue to be successful and beneficial to both parties in future."
Director Customer Service Division
"It’s a challenge giving the right to somebody else to convince your clients how good the service you offer is, especially when you service almost 3 million customers. VIVACOM took that risk and it was worth it. Sofica Group [now TeleTech Care Services] has shown a high level of professionalism and fast reactions while working on several projects important to us. They have shown excellent understanding of our needs and proved that they react exceptionally to the specific client’s needs.
These are some of the reasons why Sofica Group [now TeleTech Care Services] earned our trust and we plan to prolong our partnership.
We strongly recommend the contact center services provided by Sofica Group [now TeleTech Care Services] to every company that demands professional, fast and quality service of their customers."
Senior Manager Distribution
“Based on our partnership during the last two years we can confidently recommend Sofica Group JCS [now TeleTech Care Services] as a solid and reliable BPO vendor and experts in their field.
We have worked with Sofica Group [now TeleTech Care Services] since December 2011, during which time they have provided our business with excellent support in the Outbound solutions area. Their work has been a major factor in our growth success, helping us recruit and verify our members and fulfil our global recruitment strategies.
Sofica Group’s [now TeleTech Care Services] flexibility and ability to provide well-trained teams, as well as their continuous reach for excellence outlined them as a reliable and stable business partner. Furthermore, the excellent communication between our companies on operational and management level helped us to develop a unified approach toward our business goals. The delivered outsourced services from Sofica Group [now TeleTech Care Services] have always been aligned with the quality and professionalism requirements of the healthcare industry.
I’m happy to recommend the services of Sofica Group [now TeleTech Care Services] in the field of outsourced services. Their expertise would provide an advantage to any organization.”
Vice President, Resource Management
"HP chose the Bulgarian outsourcing service provider, Sofica Group [now TeleTech Care Services], as its local partner to help in the execution of new projects, launched by the HP Global Delivery Center in Sofia, Bulgaria. We are happy to partner with Sofica Group [now TeleTech Care Services] in the difficult task of facilitating administrative activities, business analysis and project documentation."
CrossFunctional Operations Manager
HP GD Center Sofia
"C3i chose Sofica Group [now TeleTech Care Services] to help in the establishment of C3i’s multilingual IT European Help Desk and Workstation Management Centre. We are happy to have a reliable partner in the face of Sofica Group [now TeleTech Care Services]."
Joel H. Morse
CEO & Cofounder
“Following our partnership during the last 2 (two) years, we would like to express our positive experience regarding our cooperation with Sofica Group [now TeleTech Care Services] as a company. We do highly appreciate Sofica Group’s [now TeleTech Care Services]’s willingness to provide professional services in our outsourced processes.
Herewith, we would like to point out the good work of Sofica Group’s [now TeleTech Care Services] team concerning the setup of a big and important project on our premises. Having in mind the well developed security systems of Sofica Group [now TeleTech Care Services], we certified the company for authorisation to work with our customer data.
Sofica Group’s [now TeleTech Care Services] flexibility and innovative ideas make the processes fluent and successful when starting and developing different types of projects. Thus, Sofica Group [now TeleTech Care Services] is able to provide well trained teams, quality assured services and good monitoring of the implemented processes. The well-built partnership on every level is a very good base for mutual success of both companies.
Finally, and in addition of the written above, we recommend Sofica Group [now TeleTech Care Services] as a trustful partner in the field of outsourced services.
Chartis Europe S.A. (Bulgaria Branch)
"We have been working with Sofica Group [now TeleTech Care Services] in Bulgaria for 6 months on a telemarketing pilot for our fixed proposition. They have dealt with us with the upmost professionalism and integrity from the start, and we have seen a passion to succeed from the team in everything that they do. The level of quality and the steep learning curve we have seen has been a testament to the passion of the team. We wish them every success in the future and would recommend Sofica Group [now TeleTech Care Services] for outbound activity.”
Senior Outsource Manager Home
"During our review process, we found some of these critical characteristics. First: We were generally impressed with the quality of people, especially the management team and the key managers we interacted with. Second: We found Sofica Group [now TeleTech Care Services] team very solution oriented and flexible throughout the assessment process. The spirit of partnership was visible even before we formally contracted to work with you. Last, but not least: The technical infrastructure and its compatibility with latest technology like VoIP etc., also stood out when we compared with other Eastern European companies."