Posts Categorized ‘Social Media

Three Social Media Strategies to Promote Better Customer Service

Three Social Media Strategies to Promote Better Customer ServiceSocial media is changing the way companies do business. Today, customers have the power to share poor customer experiences with the world with a click of a button. If companies are unable to adjust their social media mindset and practices, they will struggle to fit into the changing marketplace. continue reading

New Research Defines Patient Trust in the Pharmaceutical Industry

Peppers & Rogers Group, TeleTech’s Customer Strategy Services division, has completed innovative research on the role and impact of patient trust and engagement within the pharmaceutical industry. Their new infographic draws back the curtain on what trust means for pharmaceutical firms in the new healthcare ecosystem.

New Research Defines Trust in the Pharmaceutical Industry

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Are Mothers the All-Powerful Customers?

This Mother’s Day, we explore the question: Are mothers (and mommy bloggers) your most valuable customers?

What Customers Expect in the Telecommunications Industry

What do consumers think about the telecom customer experience? 

Top-level telecom executives are focusing on the customer experience to compete in today’s hyper competitive telecom market. But, before they begin, they need to understand how customers perceive telecom companies and how the customer experience impacts their decision making. TeleTech performed an in-depth study of telecom customers and examined their sentiments about the telecom service experience. This infographic explains it all.

 What Customers Expect in the Telecommunications Industry

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Crowdsourcing for Solutions to the Healthcare Quandary

Crowdsourcing for Solutions in Healthcare

In healthcare today, organizations must transform at a faster pace and on a wider scale. Crowdsourcing is helping them tap into customer ideas to do it.

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What Customers Expect in the Healthcare Industry

What do consumers think about the healthcare customer experience? 

Top-level healthcare executives are focusing on the customer experience to compete for patient loyalty and referrals in today’s unstable healthcare market. But, before they begin, they need to understand how customers perceive healthcare companies and how the customer experience impacts their decision making. TeleTech performed an in-depth study of healthcare customers and examined their sentiments about the healthcare experience. This infographic tells it all.

What Customers Expect in the Healthcare Industry

 

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What Customers Expect in the Financial Services Industry

What do consumers think about the financial service experience? 

Top-level financial services executives are focusing on the customer experience to compete in today’s hypercompetitive market. But, before they begin, they need to understand how customers perceive financial services companies and how the customer experience impacts their buying decisions. TeleTech performed an in-depth study of financial customers and examined their sentiments about the financial services experience. This infographic tells it all.

what customers expect in the financial services industry

 

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Tips from SXSW: Getting Social Media Marketing Right

SXSW Social Media Marketing

I had the honor of speaking at the 2013 SXSW Interactive conference in Austin recently, and I wanted to share some of the highlights from my speech on social media marketing and customer experience.

While most business leaders accept that social media is here to stay, it’s still a very misunderstood communication channel. If companies don’t get social media marketing right, it has the potential to shatter your business reputation. As the CMO of TeleTech and the co-founder of a social media company, ShesConnected.com, here are my tips for social success. continue reading

What Customers Expect in the Automotive Industry

What do consumers think about the automotive customer experience? 

Top-level auto executives are focusing on the customer experience to compete against all the new players in the industry who have recently gained market strength. But before they begin, they need to understand how customers perceive automotive companies and how the customer experience impacts their buying decisions. TeleTech performed an in-depth study of automotive customers and examined their sentiments and expectations about the automotive experience. This infographic tells it all.

 Automotive Customer Expectations Infographic

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Social Customer Care: What Customers Expect

Everyone is talking about serving customers through social media networks, but adding new service channels and managing cross-channel communications can be challenging for companies in any industry. What do customers across each industry really expect when it comes to social media networks? TeleTech studied customer expectations. These infographics explain the results.

Automotive Customer Expectations

Social Customer Care: What Auto Customers Expect

Financial Customer Expectations

Social Customer Care: What Financial Customers Expect

 

 

Healthcare Customer Expectations

 Social Customer Care: What Healthcare Customers Expect

Telecom Customer Expectations

Social Customer Care: What Telecommunications Customers Expect

 

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