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Recent Posts
- 3D Printing and Customer Experience: The Customer is Now Producer
- Celebrating Our Clients’ Successes
- Are Mothers the All-Powerful Customers?
- Big Data’s Big Miss: Customer Strategy
- Google Glass: Transforming the Customer Experience
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Posts Categorized ‘Customer Service’
Celebrating Our Clients’ Successes
May 13, 2013 by Jonathan Gray, Vice President of Marketing and Leader for Revenue Generation and Marketing Services, Revana in Customer Service, Sales and Marketing, TeleTech
Success is important for business results. And in our case, our success is tied directly to our clients’ business outcomes. So, when we succeed in making our clients more profitable, only then have we done our job. We’re honored to serve such customer-centric clients, allowing us to engage with their customers to increase revenue, deepen brand relationships, and improve sales results. Our dedicated team members, innovative technologies, and processes have earned Revana, a TeleTech company, a coveted award. We won the Gold Stevie award as the Sales Outsourcing Provider of the Year for the second year in a row. continue reading
Experience Matters: How Customer Care Can Evolve to Create Raving Fans
Apr 29, 2013 by Martin DeGhetto, Chief Operating Officer, TeleTech in Customer Experience, Customer Service, Strategy, TeleTechThe customer care organization is no longer an obligatory cost center. It is a valuable customer interaction channel, and progressive companies consider it an investment to drive long-term loyalty. TeleTech COO Martin DeGhetto explains how to balance the expectations of customer care among customers, senior management, and other constituencies.
Milestones in Modern Customer Experience
Apr 29, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Customer Service, Technology, TeleTechFrom the first telephone to Google Wallet, technology has rapidly transformed the way people interact. This infographic takes a closer look at some of the innovations that have revolutionized the customer experience over the decades.
The Phone is Dead: Long Live the Customer Interaction Center of the Future
Apr 16, 2013 by Mark Grindeland, Chief Marketing Officer at TeleTech in Customer Experience, Customer Service, Multichannel, Strategy, Technology, TeleTechConsumers expect an integrated experience across every available communication channel, and multichannel service is becoming increasingly important to companies. TeleTech CMO, Mark Grindeland, explains how the contact center is evolving to become the multichannel epicenter.
Wacky Ways to Reduce Taxes and Beat Customers’ Tax Day Blues
Apr 15, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Customer Service, TeleTechPut on your crazy pants because this infographic from Liberty Tax Service shares some wacky ways for you to take more tax deductions. But, off-the-wall tax tips aren’t the only thing that’s going extreme. Companies are going to any extent to beat customers’ tax day blues, and these examples from Fast Company are sure to give you some great ideas.
Three Key Steps to Get Ahead of Customer Expectations
Apr 10, 2013 by Chris Burton, Senior Vice President, Communications, Media & Technology, TeleTech in Analytics, Customer Experience, Customer Service, Technology, TeleTech
Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly sophisticated, and demanding customer bases, and their complex catalog of products and services via disparate network technologies have evolved over decades, each of which has its own set of supporting processes and systems. Throw in a far-flung service partner ecosystem and it is little wonder that many customers feel their CSPs are missing the mark with customer service. continue reading
What Customers Expect in the Telecommunications Industry
Apr 8, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Customer Service, Multichannel, Social Media, TeleTechWhat do consumers think about the telecom customer experience?
Top-level telecom executives are focusing on the customer experience to compete in today’s hyper competitive telecom market. But, before they begin, they need to understand how customers perceive telecom companies and how the customer experience impacts their decision making. TeleTech performed an in-depth study of telecom customers and examined their sentiments about the telecom service experience. This infographic explains it all.
What Customers Expect in the Healthcare Industry
Apr 1, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Analytics, Customer Experience, Customer Service, Multichannel, Social Media, TeleTechWhat do consumers think about the healthcare customer experience?
Top-level healthcare executives are focusing on the customer experience to compete for patient loyalty and referrals in today’s unstable healthcare market. But, before they begin, they need to understand how customers perceive healthcare companies and how the customer experience impacts their decision making. TeleTech performed an in-depth study of healthcare customers and examined their sentiments about the healthcare experience. This infographic tells it all.
What Customers Expect in the Financial Services Industry
Mar 25, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Analytics, Customer Experience, Customer Service, Social Media, TeleTechWhat do consumers think about the financial service experience?
Top-level financial services executives are focusing on the customer experience to compete in today’s hypercompetitive market. But, before they begin, they need to understand how customers perceive financial services companies and how the customer experience impacts their buying decisions. TeleTech performed an in-depth study of financial customers and examined their sentiments about the financial services experience. This infographic tells it all.
What Customers Expect in the Automotive Industry
Mar 18, 2013 by Jody Gilliam, Sr. Writer, TeleTech in Customer Experience, Customer Service, Multichannel, Social Media, TeleTechWhat do consumers think about the automotive customer experience?
Top-level auto executives are focusing on the customer experience to compete against all the new players in the industry who have recently gained market strength. But before they begin, they need to understand how customers perceive automotive companies and how the customer experience impacts their buying decisions. TeleTech performed an in-depth study of automotive customers and examined their sentiments and expectations about the automotive experience. This infographic tells it all.
