Posts Categorized ‘Customer Service’
Success is important for business results. And in our case, our success is tied directly to our clients’ business outcomes. So, when we succeed in making our clients more profitable, only then have we done our job. We’re honored to serve such customer-centric clients, allowing us to engage with their customers to increase revenue, deepen brand relationships, and improve sales results. Our dedicated team members, innovative technologies, and processes have earned Revana, a TeleTech company, a coveted award. We won the Gold Stevie award as the Sales Outsourcing Provider of the Year for the second year in a row. continue reading
The customer care organization is no longer an obligatory cost center. It is a valuable customer interaction channel, and progressive companies consider it an investment to drive long-term loyalty. TeleTech COO Martin DeGhetto explains how to balance the expectations of customer care among customers, senior management, and other constituencies.
From the first telephone to Google Wallet, technology has rapidly transformed the way people interact. This infographic takes a closer look at some of the innovations that have revolutionized the customer experience over the decades.
Consumers expect an integrated experience across every available communication channel, and multichannel service is becoming increasingly important to companies. TeleTech CMO, Mark Grindeland, explains how the contact center is evolving to become the multichannel epicenter.
Put on your crazy pants because this infographic from Liberty Tax Service shares some wacky ways for you to take more tax deductions. But, off-the-wall tax tips aren’t the only thing that’s going extreme. Companies are going to any extent to beat customers’ tax day blues, and these examples from Fast Company are sure to give you some great ideas.
Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly sophisticated, and demanding customer bases, and their complex catalog of products and services via disparate network technologies have evolved over decades, each of which has its own set of supporting processes and systems. Throw in a far-flung service partner ecosystem and it is little wonder that many customers feel their CSPs are missing the mark with customer service. continue reading