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Frantic. There’s no better word to describe the moment you realize you’ve lost your phone. Especially if you’re among the 70% of us who have experienced nomophobia, the...

There are many pressures on pharma medical information programs involving cost, technology, and staffing. While keeping these in mind, the main objective is supporting patients and their wide array...

Responsible environmental, social, and fiscal practices have been cornerstones of our business since TTEC was founded in 1982, and we continually evolve as we strive to keep integrity and ethics at...

There’s huge potential to drive sales within the contact center, but there’s a disconnect for many brands when they try to introduce sales conversations into customer service...

Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and...

As retailers grapple with a challenging labor market, rising costs, and growing customer demands, many are seeking ways to expand market share as the economy begins to settle while consumer...

B2B sales have always required a special approach, but growing customer demands coupled with rapid technological advances have made it imperative that sales teams have the right strategy, people,...

For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt. Various headwinds converged early in the year as venture capital funding sank 38%, to a five-year low,...

Editor’s note: This guest blog is from Flip CX, a partner of TTEC Agility.Blink and things in today’s fast-paced environment have changed.Drastically.Staying ahead of the competition...