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Ryan Strategic Advisory

TeleTech Acquisition of Atelka Signals Ongoing Interest in Northern Nearshore

Peter Ryan, a well-known CX expert and industry analyst, posted his positive commentary about TeleTech’s recent acquisition of Atelka and strengths of the Canadian market right now.
Read the full interview>

Kapost

4 Ways Using Predictive Analytics Can Answer Your Sales Woes

Jonathan Gray, senior vice president of marketing for Revana, uncovers four ways brands can focus their predictive analytics strategies.
Read the full interview>

CMO

4 B2C Best Practices To Grow Your B2B Market Share

Judi Hand, president and general manager of Revana, explains four ways that businesses can leverage consumer marketing technology to grow market share.
Read the full interview>

Interview

“Bulgaria also has a great potential outside the traditional BPO services”

Interview with Thomas Monaghan, General Manager for Bulgaria and Macedonia of Sofica Group.
Read the full interview>

MyCustomer

The Impact of Employment Reform on the Customer Experience

Martin DeGhetto, executive vice president, customer management services, discusses the impact employment reform is having on customer experience.
Read the article here>

EyeOnSales

Target Your Customers With These 4 Multichannel Tactics

Jonathan Gray, senior vice president of marketing for Revana, provides examples of multichannel techniques that help the most in sales and marketing efforts when targeting customers.
Read the article here>

CEO.com

Strength In Numbers: How Outsourcing Boosts ROI

Judi Hand, president and general manager of Revana, gives insight into why companies should consider outsourcing to help boost ROI.
Read the article here>

Inc.

Why Uber and Lyft Will Have a Short Lifespan

Don Peppers, leading marketing and customer strategist, discusses how ongoing technological innovation will make modern business models obsolete in less than a generation. Read the article here>

Forbes

Ken Tuchman's TeleTech Helps Companies Create Customer-Centric Capabilities And Culture

Ken Tuchman sat down with Forbes to discuss why TeleTech was founded and his own personal story of how he started in business. The feature article chronicles the history of TeleTech through the recent launch of wholly owned subsidiary HumanifyTM and introduction of the e-book, The Technology of Us
Read the full article from Forbes here>

Managed Healthcare Executive

Five ways to better prepare for open enrollment

Pat McCaffrey, senior vice president of healthcare services, provides five suggestions of what insurers can do to better prepare for taking members through open enrollment. Read the full article from Managed Healthcare Executive here >

Speech Technology

Why the Need for Speech Technology Is Greater Than Ever

Vicki Broman talks about why this is an exciting time for speech technology, and why it will be even more thrilling as the technology unfolds. Read the article here>

ABA Bank Marketing

Disruptors and Retail Banking

Don Peppers, leading marketing and customer strategist talks about a banking model fueled by trust and empathy. Read the article here>
Learn more about our financial services experience here
 

Contact Center Pipeline

Is Your Customer Journey Worth the Trip?

In the October issue of Contact Center Pipeline, TeleTech Technology’s Maurice Da Silva provides best practices for an organization’s mobile strategy to make a customer’s journey worth the trip.  Read the full article here>

CMO

Why humanity and honesty are vital to customer engagement

Don Peppers, leading marketing and customer strategist shares his views on how automated and digital marketing change the nature of customer value. Read the article here>

CAREEREALISM

3 Ways TeleTech Reveals Its Talent Brand To Applicants

TeleTech was featured on CAREEREALISM, an online career advice magazine, about the ways the company reveals its talent brand to job applicants. In the article, Human Capital SVP Ed Baldwin discusses how TeleTech leverages its corporate culture and values to find the right fit during the recruiting process.  Read the full article here>

IGNITES

Legg Mason gives interview about rogenSi Sales Training

Legg Mason's Head of Global Marketing, Matt Shiffman recently gave an interview at an industry conference about how rogenSi, a TeleTech company,  is helping their global asset management firm achieve double sales in five years.  Download the full transcript here>

CMSWire

From Star Wars to Marketing: Challenges for Technology

CMSWire published a roundup of TeleTech’s e-book, The Technology of Us. The article titled, “From Star Wars to Marketing: Challenges for Technology,” highlights six pieces from the e-book’s contributors including an intro from TeleTech CEO Ken Tuchman.   Read the full article here>

CIO Review

eLoyalty: Furnishing Collaborative, Personalized, and Exceptional Customer Experience Culture

eLoyalty, part of TeleTech’s Customer Technology Services division, was featured in the cover story of the December issue of CIO Review Magazine. In the article, eLoyalty president Steve Pollema discusses the company’s focus on outcomes for clients and the importance of an exceptional customer experience. Read the full article here>

Forbes

Ken Tuchman's TeleTech Helps Companies Create Customer-Centric Capabilities And Culture

Ken Tuchman sat down with Forbes to discuss why TeleTech was founded and his own personal story of how he started in business. The feature article chronicles the history of TeleTech through the recent launch of wholly owned subsidiary HumanifyTM and introduction of the e-book, The Technology of Us. Read the full article from Forbes here>

Loyalty360

TeleTech Pushes the Limits of Customer Experience with Humanify

Loyalty360 highlighted HumanifyTM as a new company that uses SaaS-based technology to directly link the customer to the resources that can best help, across any channel. Read the full article>

TechnologyAdvice

The Most Important Voices in Customer Loyalty

Don Peppers, founding partner of Peppers & Rogers Group, was named one of the “Ten Most Important Voices in Customer Loyalty” by TechnologyAdvice. See the full list>

Bloomberg Businessweek

A Customer-Service Giant Wants to Chop Down the Automated Phone Tree

BusinessWeek featured the launch of HumanifyTM quoting both Ken Tuchman and Humanify CEO Mike Betzer. The story highlights how Humanify will help make endless automated phone trees a thing of the past and bring the human element back to customer service. Read the full article>

WIRED

Software Designed to Make Customer Service Suck Less

Ken Tuchman discusses with WIRED why TeleTech launched HumanifyTM to help brands transform the customer experience across all channels. The article focuses on the importance of bridging the online and offline world to drastically improve the relationship between businesses and their customers. Read the full article>

Newsday

Small Business: Customer loyalty programs that work

Don Peppers, founding partner of Peppers & Rogers Group, had the lead quote in a recent Newsday article about the importance of differentiating customer loyalty programs.  Find the article here>

ABA Bank Marketing and Sales

Trust Pays Off

Don Peppers, founding partner of Peppers & Rogers Group, was recently featured in an ABA Bank Marketing and Sales article. The article focuses on how financial services companies can benefit from "trustability".  Read the full article>

banking.com

Consumer Rule: Responding to the Demand Economy

If your bank can’t respond to the demand economy, you may become extinct.
Ron Wince, President and General Manager of TeleTech Consulting Services, explains why. Read the full article>

DestinationCRM

The Need to Provide a Zero-Defect Customer Experience

Read this article about the three key guidelines for offering superior retail service. Written by Ron Wince, President and General Manager of TeleTech Consulting Services.

Western Pennsylvania Healthcare News

It's 2014 — Welcome to The Symbiotic Patient-Provider Ecosystem

Western Pennsylvania Healthcare News published this article in their 6th issue of 2014. The article was written by Ron Wince, President and General Manager of TeleTech Consulting Services, and focuses on how healthcare providers can join a patient-provider ecosystem in the cloud. Read the full article>

Media Post

Customer Experience, The 'Now' Marketing Tool?

Transforming organizations into experiential, customer-focused entities. That is the topic of this article by Ron Wince, President and General Manager of TeleTech Consulting Services. Read the article>

Speech Technology

10 Best Practices for Making the IVR a Desirable Destination

Speech Technology magazine published an article written by Vicki Broman, Manager - Voice User Interface Design Team, on their Summer 2014 edition.  The article focuses on simplifying the IVR to reduce caller frustration. Read the full article here>

American Express OPEN Forum

The Ultimate Guide to Making the Most of Business Conferences

Don Peppers, founding partner of Peppers & Rogers Group, was recently featured in an American Express OPEN Forum article. Click here to read the full article>

Becker's Hospital Review

Who Will Become The Digital Don Quixote for Healthcare Consumers?

Ron Wince, President and General Manager of TeleTech Consulting Services, recently wrote an article titled Who Will Become The Digital Don Quixote for Healthcare Consumers? for the publication Modern Healthcare. Download the full article>

Modern Healthcare

Embracing 'retailification' of healthcare

Ron Wince, President and General Manager of TeleTech Consulting Services, recently wrote and article titled Embracing 'retailification' of healthcare for the publication Modern Healthcare. Download the full article>