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TeleTech Opening New Customer Experience Center in McAllen, Texas

Company Now Accepting Applications for More than 200 Jobs Servicing the Financial Services Industry

DENVER, Oct. 7, 2014 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of analytics-driven, technology-enabled customer engagement solutions, today announced a new customer experience center in McAllen, Texas, which will initially create more than 200 jobs in the surrounding area with the ability to expand up to 600 positions. The center will officially open its doors in the first quarter of 2015, and will soon be hiring for a variety of jobs serving a major TeleTech client in the financial services industry. This is the seventh customer experience center that TeleTech has established in the U.S. in the last two years.

TeleTech's new 35,000 square-foot center, located at 1812 S. 16th Street, McAllen, TX 78503, will provide an array of customer service experience and multichannel communications services on behalf of a nationally-recognized bank. The site opening follows close collaborations with key TeleTech partners in McAllen, including the McAllen Economic Development Corporation and South Texas College.

"McAllen was a natural choice for TeleTech's domestic expansion for a number of reasons, including a strong and talented labor market and the community's innovative and progressive attitude towards education," said Martin DeGhetto, chief operations officer at TeleTech. "Additionally, access to McAllen's more than 50,000 local higher education students and population growth of three times the national average create a constant influx of new talent to the local area."

"We are very excited to work with TeleTech and are honored that they realized the perfect fit for their operation is in the city of McAllen, Texas," said Keith Patridge, president and chief executive officer, McAllen EDC. "This is a great economic indicator of the possibilities McAllen has to offer, and we are delighted to have TeleTech contribute such a large number of career paths for the citizens of the Rio Grande Valley. This is only the beginning of a lifelong business friendship and we are going to assist TeleTech every step of the way."

TeleTech is accepting applications for a range of roles and experience, with specific needs for:

  • Customer service representatives
  • Team leads
  • Trainers
  • Recruiters
  • Technical assistance and IT specialists
  • Operations managers
  • Facilities staff

TeleTech has been a global pioneer in the customer experience industry for more than thirty years. Its technology-enabled services platform delivers a seamless customer experience across all channels and phases of the customer lifecycle to build customer loyalty and increase lifetime value. For more information about TeleTech and to apply to work at the new McAllen center, please visit teletechjobs.com.

ABOUT TELETECH
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. The Company offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTech's over 40,000 employees speaking over 50 languages deliver results for Global 1000 clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries. Through the TeleTech Community Foundation, the Company leverages its innovative leadership to ensure that students in underserved communities around the globe have access to the tools and support they need to maximize their educational outcomes. For additional information, please visit teletech.com.

Investor Contact
Paul Miller
303.397.8507

Media Contact
Elizabeth Grice
303.397.8641