A global community impacting and influencing the future of CX

 

 
 

Expert Conversation:
The Future of CX

Register for this on-demand video chat to be a fly on the wall of a conversation among some of the most prominent CX experts as they discuss topics including:

  • Small E and Big E experiences
  • Customer relationships in the age of technology
  • How much do customers really want simplicity?
  • Are changing customer demands too much for companies to handle?
  • Fallibility and humanity on the rise

Watch the Video

We've assembled leading customer experience experts for a video chat to discuss the future of customer experience.

Each brings a different perspective on the topic. From automation and simplicity to co-creation and distinctive personalization, they share their visions of the connected future.

Don Peppers Don Peppers Founding partner of Peppers & Rogers Group and co-author of the One to One Future
Joe Pine Joe Pine Co-author of the
Experience Economy
Olaf Hermans Olaf Hermans, Ph.D. Cognitive psychologist and artificial intelligence researcher