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A global community impacting and influencing the future of CX

 

 
 

Explore articles, eBooks, and Interviews from our CX in Action Community

 

Roundtable
CX in Action had its inaugural event in London in May 2016. A roundtable discussion to explore the role of human emotion

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Article
Omnichannel Excellence Is a Marathon, Not a Sprint

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Infographic
10 Principles Behind Great Customer Value Creation

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Inverview
David Pinder, an internationally recognized authority in Customer Value and Customer Experience thinking and practice

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Interview
Dr. Jack Zenger explains why it takes great leaders to create great customer experiences

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Article
How a Group of Leading Brands in Spain are Joining Forces to Create Best CX Practice

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eBook
the role of human emotion when mapping the customer journey and how to measure emotion in customer experience

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Article
Six Ways to Add Emotion to Customer Initiatives

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Community
By connecting the world’s leading minds and experts in CX we can create and promote action-oriented, forward-thinking insights

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Article
Giving Omnichannel Strategy a Data Twist

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